July 7, 2021
RobotLAB, a robotics integrator that recently became the exclusive distributor of SoftBank Robotics’ Pepper and NAO robots in North America, has announced the availability of a cost-effective AI-powered package designed for small and medium businesses.
Despite reports of SoftBank pausing production of the Pepper robot in Europe, RobotLAB is developing the system to allow small business owners to automate repeating customer-service tasks, such as providing product descriptions and product recommendations, offering directions and guidance, or delivering an automated receptionist service.
“We keep hearing in the news how businesses struggle with labor shortages, especially now that the economy is reopening,” said Elad Inbar, CEO of RobotLAB, “so as a robotics company, we tasked the team with the goal of finding cost-efficient solutions for those who need it the most. The Pepper robot made by SoftBank Robotics was selected to help businesses because of the positive reactions it constantly gets from customers and the versatility of services the platform can provide, which contributes directly to the value it brings to businesses.”
For the new offering, RobotLAB took its flagship, enterprise-grade Robot Control software and created a scaled-down and simplified version tailored to small businesses. The Pepper for small-business edition keeps the valuable features such as the menu on Pepper’s tablet, informational and interactive slides, and a basic conversational mode.
Pepper is aimed to provide repeating customer-service tasks, such as giving product descriptions, recommendations, or offer directions and guidance.
“The new version of the software lets the Pepper robot shine, while allowing non-technical users to manage the content,” said Paul Knaack, head of customer success at RobotLAB. “Our team is dedicated to supporting small businesses, and we even included a few hours of professional services in the package, to allow faster deployment time once the robot arrives on a customer’s site.”
RobotLAB said the package is available for companies with up to 20 employees. “We have received an overwhelmingly positive response, and already deployed Pepper in small businesses from different industries, such as restaurants, software startups, a reseller of 3D printing equipment, a car dealership, a car body shop, a pavers contractor, and a property management company,” said Cedric Vaudel, vice president of sales at RobotLAB. “This package allows these companies to put artificial intelligence to work for them, greet their customers efficiently, describe products and services, and provide guidance to customers consistently, professionally and systematically, without considering the time of day, or how many hours she worked. No matter what the use case, Pepper is up to the challenge!”
For larger enterprises and educational institutions, RobotLAB offers the Pepper Premium and Pepper Premium+Nav packages, which come with a complete robot management system, the ability to navigate autonomously, comprehensive reporting, chatbot integration, and an API-based interface that allows for custom programming. More details are available through the RobotLAB sales channel.