January 12, 2022
LG Business Solutions USA has announced that its LG CLOi ServeBot, a mobile commercial service robot, will come to the U.S. market in early 2022. The ServeBot (model LDLIM21) has earned UL 3300 certification for safe operation in complex commercial environments, including restaurants, retail stores and hotels.
The ServeBot mobile robot allows workers to safely use robot assistants that can navigate busy environments while carrying up to 66 pounds of food or goods, helping with workloads and enabling better customer service, LG said.
“The LG CLOi ServeBot is truly a breakthrough for all kinds of consumer-focused businesses, from restaurants to retail stores to hotels,” said Jeffrey Weiland, B2B robotics team leader at LG Business Solutions USA. “As the first commercial service robot to receive UL certification for safe operation in consumer environments, the CLOi ServeBot’s semi-autonomous operation offers businesses an effective means to provide enhanced service, while freeing staff to focus on customer relations and build relationships that encourage repeat visits. Whether it’s delivering food from the kitchen to a table or packages from the storage room to the front counter, LG’s CLOi ServeBot can navigate virtually any environment and free up staff to handle direct customer service.”
The CLOi ServeBot includes three shelves that can each hold up to 22 pounds (10 kg), for a total delivery capacity of 66 pounds. LG said the robot can operate up to 11 hours on a single charge, and can be programmed for several floor plans, enabling precise multi-point deliveries that range from densely packed restaurants to “sprawling office complexes.”
The company added the UL certification was a major step forward for commercial and consumer robots, with UL 3300 signifying a new standard for SCIEE units (Service, Communication, Information, Education and Entertainment). LG said the robots are built to operate in open-world dynamic environments where they perform functional actions beyond monitoring, and can adapt in real-time to changes in the environment.
“Achieving the first UL safety certification for a commercial and consumer robot is a significant milestone,” said Ibrahim Jilani, UL’s director of consumer technology. “LG has a long-term and deep commitment to public safety. The LG CLOi ServeBot achieving UL Listing demonstrates this. LG is leading by example for a very important aspect of any market’s maturity, and that is demonstrating product safety due diligence through UL Certification.”
LG said the ServeBot has undergone extensive development, independent engineering evaluation and testing by UL. The cloud-enabled robots can automatically receive free LG software updates upon publishing, giving customers the greatest return on investment rhoguh expanded capabilities and compatibility.
The ServeBot combines data from a lidar detector, a 3D camera, and time-of-flight (ToF) sensor and a bumper sensor, in order to recognize stationary and moving objects in its path, with the ability to make real-time adjustments to avoid collisions. Each shelf also has its own ToF sensor, so the robot knows when an item has been removed, and it can move onto its next destination. The ToF sensors determine how far away objects are by measuring the time it takes a pulse of light to be reflected back, making them useful for both navigation and shelf occupancy detection, LG said.
For customer service purposes, the CLOi ServeBot greets each encounter with a friendly face, complete with cartoon-like animations presented on the unit’s top-mounted, 9.2-inch touchscreen. Operators can use the interface to adjust designated locations and select different modes, in addition to modifying voice announcements and music played in response to customer interactions. When connected to a business’ wireless network, ServeBot enables cloud monitoring, so users can receive almost instant status updates.
The robot measures 52.7-inches tall, has a footprint of 20.1 by 20.1 inches, and “can turn on a dime”. It can move at up to 1 meter per second (up to 2.2 mph), and can recharge its 23,000 mAh battery from 0% to 100% in just five hours via a 120V outlet. The shelves measure 19.7-inches by 15.75-inches deep, and includes a removable placemat for cleaning.
LG said each CLOi ServeBot must be pre-programmed with a map of its operating space and destination points, after which it can automatically determine the ideal path for each point-to-point trip and navigate autonomously through dynamic environments and around moving objects.
The robot will be available initially to certified integrators, but LG said it has initiated product training programs with integrators and will soon expand outreach to other interested firms in order to ensure nationwide availability.
For more details on the CLOi ServeBot, visit the LG Business Solutions website here.