| |

6 River, Ricoh Drive New Robot Support Service

6River Ricoh400x275

January 12, 2022

Ricoh USA and 6 River Systems have announced a new initiative designed to support warehouse efficiencies. Under the agreement, Ricoh’s Service Advantage will complement 6 River’s existing service team for its collaborative robots – called ‘Chucks’ – and expand its geographical reach to provide technical support to customers faster.

The Chuck autonomous mobile robots from 6 River empower warehouse associates to work faster and more efficiently as they pick items from warehouses. By adding Service Advantage and its technical and customer support infrastructure, Ricoh adds a high level of experience and expertise that lets 6 River continue to scale up and expand quickly as automated fulfillment needs continue to surge, Ricoh said.

As part of the service, Ricoh’s certified technicians will work alongside 6 Ricer Systems engineers to support Chucks, from calibration and floor mapping, to routine maintenance, preventative maintenance and retrofits. Ricoh will also provide end-user operator training for Chucks, including use of the device charging dock and facility re-mapping procedure, helping to ensure optimal usage of the Chuck robots.

“The demand for our automated retail solution is significant, especially with retailers continually looking for ways to get their products into consumer’s hands faster via seamless experiences,” said Eran Frenkel, vice president of technical operations at 6 River Systems. “By partnering with Ricoh, we’re able to focus on making our solutions more widely available, which ultimately helps our customers quickly and efficiently meet their fulfillment goals.”

“Our collaboration with 6 River Systems is a prime example of how our stable and trusted infrastructure – coupled with a team of more than 10,000 service delivery professionals supporting and maintaining more than 1 million devices across the U.S. – helps solve our customers problems,” said Jim Kirby, vice president of Service Advantage at Ricoh USA. “Together, we’re addressing some of the biggest challenges and opportunities in retail today including supply chain operational efficiency such as retail and warehouse automation. By expertly assisting with service and support for companies like 6 River Systems, we are helping them maintain focus on what matters most – innovation that solves supply chain hurdles and moves business forward.”

For more information on 6 River Systems, visit its website here. For details on Service Advantage, visit the Ricoh USA website here.


Robotics World News

  • Raise Robotics Raises $2.2M in Seed Round Funding

    Raise Robotics Raises $2.2M in Seed Round Funding

    Raise Robotics, which develops robotic equipment for construction sites, has announced it raised $2.2 million in a pre-seed funding round (reported by Construction Dive). The company is currently providing fenestration and mass timber contractors with semi-autonomous equipment that completes bracket layout, installment and verification four times faster than standard methods. “Our mission at Raise is… Read More…

  • Scythe Robotics Raises $42M for Commercial Autonomous Mower

    Scythe Robotics Raises $42M for Commercial Autonomous Mower

    Colorado-based Scythe Robotics, which develops advanced commercial-grade autonomous systems for professional landscapers, has announced it raised $42 million in Series B funding. The company said it will use the funding to help meet demand for more than 7,500 reservations for its fully electric, fully autonomous M.52 mower. With the latest financing, Scythe Robotics has raised… Read More…


Products for Robots & Cobots

  • Celera Motion Introduces the World’s Smallest Servo Drives

    Celera Motion Introduces the World’s Smallest Servo Drives

    Celera Motion, a business unit of Novanta Inc., announced the launch of two of the world’s smallest servo drives, the Denali Series. Denali is the latest addition to Celera Motion’s line of premium-performance Ingenia servo drives. Denali offers hardware architecture as well as optimized power management, with a minimum standby power consumption of down to 1.2 W. The servo drives… Read More…

  • Heiland Electronics Introduces Mini I/O Connectors for Fast Speeds and Easy Field Installs

    Heiland Electronics Introduces Mini I/O Connectors for Fast Speeds and Easy Field Installs

    Heilind Electronics, a leading global distributor of electronic components and authorized distributor for TE Connectivity, offers the Mini I/O Cat6A connector as part of its full line of TE ethernet products. TE Industrial’s Mini I/O connectors eliminate the need for special tools to create a fast and secure wire-to-wire or wire-to-board connection. The mini I/O… Read More…