January 12, 2022
Ricoh USA and 6 River Systems have announced a new initiative designed to support warehouse efficiencies. Under the agreement, Ricoh’s Service Advantage will complement 6 River’s existing service team for its collaborative robots – called ‘Chucks’ – and expand its geographical reach to provide technical support to customers faster.
The Chuck autonomous mobile robots from 6 River empower warehouse associates to work faster and more efficiently as they pick items from warehouses. By adding Service Advantage and its technical and customer support infrastructure, Ricoh adds a high level of experience and expertise that lets 6 River continue to scale up and expand quickly as automated fulfillment needs continue to surge, Ricoh said.
As part of the service, Ricoh’s certified technicians will work alongside 6 Ricer Systems engineers to support Chucks, from calibration and floor mapping, to routine maintenance, preventative maintenance and retrofits. Ricoh will also provide end-user operator training for Chucks, including use of the device charging dock and facility re-mapping procedure, helping to ensure optimal usage of the Chuck robots.
“The demand for our automated retail solution is significant, especially with retailers continually looking for ways to get their products into consumer’s hands faster via seamless experiences,” said Eran Frenkel, vice president of technical operations at 6 River Systems. “By partnering with Ricoh, we’re able to focus on making our solutions more widely available, which ultimately helps our customers quickly and efficiently meet their fulfillment goals.”
“Our collaboration with 6 River Systems is a prime example of how our stable and trusted infrastructure – coupled with a team of more than 10,000 service delivery professionals supporting and maintaining more than 1 million devices across the U.S. – helps solve our customers problems,” said Jim Kirby, vice president of Service Advantage at Ricoh USA. “Together, we’re addressing some of the biggest challenges and opportunities in retail today including supply chain operational efficiency such as retail and warehouse automation. By expertly assisting with service and support for companies like 6 River Systems, we are helping them maintain focus on what matters most – innovation that solves supply chain hurdles and moves business forward.”