December 16, 2021
Ottonomy has announced that its Ottobots, a fleet of autonomous delivery robots for food and retail, are now available at the Cincinnati/Northern Kentucky International Airport (CVG). Officially launched for the holiday travel season, passengers can order contactless delivery to their location in Concourse B of the airport, delivered by a robot. Customers can choose grab-and-go, beverage and travel items sold at select retail stores operated by Paradies Lagardere via a mobile app (orderatcvg.com).
The company said customers receive status updates on their phone and a unique QR code, which can be scanned by the robot’s top camera to open the secure compartment to retrieve their items.
“At CVG, we are redefining the travel experience by combining talent and tech to deliver innovative solutions,” said Candace McGraw, CEO of CVG Airport. “We’ve built a culture of innovation at the airport and are excited to partner with Ottonomy to test and advance this technology in a live, airport environment.”
Ottonomy said its original pilot of Ottobots at CVG began in late 2020, with the partners gathering feedback from participating passengers. This included details on the experience, cost and desire for autonomous delivery in airports. The live robot deliveries will gather additional research to further develop the program, Ottonomy said.
“This launch is a testament to CVG’s commitment to innovation and customer experience,” said Ritukar Vijay, co-founder and CEO of Ottonomy. “We are able to provide a safe and secure experience through our Ottobots, executing automated contactless deliveries of food and beverage and retail products. COVID-19 has changed the way we all interact and relate to travel, making contactless delivery even more relevant and essential.”
The Ottobots can navigate autonomously through crowds and unpredictable environments using its proprietary Contextual Mobility navigation technology, Ottonomy said. The system uses a suite of cloud tools that manages a fleet of robots deployed throughout different areas of an airport.
More details are available at the Ottonomy website here.