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Savioke Announces Relay+ Service Robot for Hotels, Offices, Foodservice

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December 14, 2021

Savioke has announced Relay+, a new generation of its service robot that adds additional benefits for hotels, office properties, foodservice operators, hospitals and healthcare organizations. The service robot provides mobility options for companies looking to deliver items to guests or other co-workers across an organization.

The new Relay+ offers several functionality for organizations, including:

  • Supplements staff in times of labor shortages, allowing existing staff members to focus on “delighting guests, customers, and employees”;
  • Increasing revenue by meeting and capitalizing on increased demands for personalized delivery;
  • Eliminating previous barriers to robot deployment with a new Rapid Install capability, allowing the robot to start working in days;
  • Saving money by consistently operating 24/7/365 at a low cost;
  • Offering a choice of three configurable payloads.

“Relay+ is a game-changer in service automation,” said Bill Booth, vice president of sales and marketing at Savioke. “With its configurable payloads and quick-install capabilities, these robots can be integrated quickly into property operations and put to work quickly, generating top and bottom line benefits to customers.”

Relay+ capitalizes on Savioke’s eight-plus years of experience in operating in hotels, office buildings, and hospitals around the world. The robot’s fully autonomous self-driving capability allows it to safely and efficiently operate in crowded public environments. A new feature of Relay+ is a unique and powerful capability to ride elevators completely autonomously, without the need for expensive elevator integration, Savioke said.

The three payload configurations include:

  • Relay+1: Provides a single, lockable bin that can carry packages, food delivery bags, and larger items.
  • Relay+4: Offers individually addressable drawers that can serve to-go food efficiently.
  • Relay+S: Provides open shelves that can be configured to a customer’s needs.

The first two feature bins that are lockable, and accessible by PIN code or badge scan, maintaining payload security, chain-of-custody, and user peace-of-mind for the integrity of the delivery.

“Our Relay service robots ‘Alfred’ and ‘Geoffrey’ assist with monotonous day-to-day tasks, enhancing our ability to deliver snacks, food, drinks, towels and a range of items,” said Vaughn Davis, general manager of the Dream Hollywood. “Most importantly, our robots bring joy to our guests, while enhancing the guest experience and increasing overall satisfaction.”

The company said that as guests begin traveling more and office workers come back to the office, they will increasingly expect delivery services. Savioke said hotels, office and food delivery services can capitalize on this demand and increase revenue by using the robots to make these deliveries. It said several Relay customers have seen room and deskside delivery service revenues double or even triple because of heightened demand and how easily the robots can deliver merchandise.

“Service robots are becoming increasingly common in the hospitality and foodservice industries,” said Steve Cousins, CEO and founder of Savioke. “Our safe, efficient robots have made more than 850,000 deliveries since 2014. What’s more, they can work 24/7/365, only need to be trained once, enable service staff to spend more time with customers, and heighten employee job satisfaction.”

For more details on the new robots, visit the Savioke website here.


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