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Starship Technologies, Teal Aim to Improve Delivery Robot Reliability on Campuses

Teal and Starship Technologies have announced a partnership to provide connectivity and reliability to automated delivery robots around the world. Starship offers deliveries with autonomous robots that are designed to deliver food, groceries, and packages locally in minutes. Keeping its delivery robots reliably and securely connected is critical to maintaining the continuity of operations as the company plans to expand into new markets. The partnership means Starship gains access to any global network with a single eSIM coupled with a management platform that ensures its robots are always connected.

“Teal’s programmable eSIM is the best-performing solution on the market. It solved multiple pain points for us and reduces costs significantly,” said Peter Cowles, IT specialist at Starship Technologies. With robots in operation around the world, Starship said it has complexities associated with determining which mobile networks will perform best at a given site. Prior to utilizing Teal, Starship utilized several SIM vendors across different geographies and faced challenges associated with managing agreements with multiple SIM SKUs, platforms, and pricing schemes. Starship also experienced high latency and low throughput on business-grade SIM cards that accessed retail networks. 

“Something that’s been very vital to our company is connectivity, maintenance, and making sure our robots are constantly serviceable for our customers. Proper SIM connection allows our robots to stay online longer, be more reliable, have proper ETAs (estimated time of arrival) for customers, and be an all-around better experience for the communities we serve,” said Scott McKirdy, operations site lead at Starship. Teal said it will help accelerate Starship’s global expansion by eliminating the complexities of working with multiple mobile network operators (MNOs). Teal said its eSIM platform gives Starship programmable access to native core networks. With Teal, Starship can switch dynamically between carrier networks when needed saving both time and money.

Starship also benefits from improved redundancy as Teal provides both primary and back-up credentials with IoT packet core latency below 100ms roundtrip. Starship plans to double the number of Teal eSIM-powered robots in the next year, expanding their usage into the European Union (EU).

To learn more, visit the Starship Technologies website here.

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