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InOrbit Expands Support Offerings for Robot Operations Platform

InOrbit Total Support graphic robot operations

InOrbit, which develops cloud-based robot operations (RobOps) software, has announced an expansion to its support packages. The new Total Support bundle is an enterprise-tier support package that is offered with the company’s Enterprise Edition of its platform, and is designed to meet the needs of robot developers and enterprise companies looking to deploy rapidly growing, multi-site or multi-vendor robot fleets.

The Total Support offering is aimed at qualified InOrbit users who need the highest level of support and looking for a comprehensive remote robot operations solution to manage their active fleets, the company said. For example, those companies who may have limited experience managing the complexities of a Robot Operations Center or those looking for a scalable, 24×7, fully managed solution. The Total Support offering lets customers enjoy remote incident management and data-driven insights from a team of expert roboteers to help them optimize robot deployments and deliver better uptime and performance.

“Some of our customers have already been using Total Support as an early access offering; we’re thrilled to now offer it to select customers who are looking to take their robot deployments to the next level,” said John Simmons, head of product at InOrbit. “Beyond fleet monitoring and incident management, Total Support provides access to InOrbit’s extensive RobOps expertise and accelerates time to value delivered by our platform. InOrbit’s roboteer team leverages best practices and operational excellence guidelines developed over thousands of hours of hands-on support across a wide range of robot implementations to ensure smooth operations for Total Support customers.”

Features of the Total Support offering within InOrbit’s Enterprise Edition includes:

  • 24/7 remote robot support by experienced roboteers;
  • Comprehensive fleet orchestration;
  • Timely incident management and response;
  • Integrations with incident response tools (including Slack, Zendesk and more);
  • Customized reporting and key performance indicators;
  • Root-cause incident analysis;
  • Advanced incident optimization.

“Working with InOrbit and their team allows us to focus our efforts on our unique differentiators,” said Steve Cousins, chief technology officer at Relay Robotics. “It ensures that we’re always able to provide the best possible experience for our customers, enabling growth opportunities for our sales team.”

The Total Support complements InOrbit’s other support tiers, including Basic and Premium. For more details on the company’s support services, visit the InOrbit website here.

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